Delivery and Shipping
At the Paulmann online shop, you order directly from the manufacturer. That has its advantages:
- Faster shipping
We have our own state-of-the-art logistics centre at our company headquarters in Springe/Völksen near Hanover. Provided your order reaches us by 1 pm and the items are in stock, we will dispatch your goods the same day (prepayment orders are dispatched as soon your payment is received).
- Eye-level service and customer support
Contacting us by phone or mail means you will be in touch with a customer service representative right here at our head office. Our representatives are familiar with all Paulmann products and can offer knowledgeable assistance.
- Uncomplicated returns
You have the right to return any product within 14 days. Within this period, you can return the item to us for a refund or exchange at your own expense.
- Electronic devices - Plugs
Please noet that we only provide products with standard european mains plugs. That is why we include free adaptors.
Here you will find answers to frequently asked customer questions about delivery and shipping:
How quickly can I receive my ordered items?
Within the UK, Paulmann online shop deliveries of in-stock items will take 3-4 working days, provided that the order is received by 1 pm (Monday to Friday). Prepayment orders will be dispatched as soon as your payment is received. The Paulmann online shop will notify you of the receipt of your order and its successful processing via email.
Where does the Paulmann online shop deliver to?
The Paulmann online shop will deliver to the billing address provided by the customer within mainland UK (England, Scotland, Wales) and Northern Ireland. Please note that a surcharge applies for island deliveries. No deliveries will be made to Jersey, Guernsey, British overseas territories, PO boxes or parcel terminals.
How much does the Paulmann online shop charge for deliveries?
The prices stated on the product pages include VAT and other pricing components, excluding shipping.
Deliveries to England, Scotland & Wales:
Free delivery for orders above £75
£5.95 shipping costs for orders below £75
£14.95 shipping costs for orders below £15
Delivery costs for island deliveries
(Northern Ireland, Outer & Inner Hebrides, Argyll and Bute, Loch Lomond, Isle of Man, Scottish Highlands, Isle of Skye, Orkney Islands, Shetland Islands, Isle of Wight, Isle of Scilly, Islands of the Firth of Clyde)
£20 island surcharge in addition to the standard shipping costs
Multiple items with different delivery times ordered as part of one order will be handled in partial deliveries depending on availability and in accordance with the delivery times stated for each item. There will be no additional shipping costs.
Is there a minimum order value?
No; there is no minimum order value.
Can I have my order shipped to a different delivery address?
You can specify a preferred delivery address (e.g. workplace, relatives, friends, neighbours) within our delivery area for each individual order as part of the order process. Your order will be delivered to the stored billing address if you don’t specify another address. We do not deliver to PO boxes or parcel terminals. The invoice will always be sent to the billing address.
How long will the delivery take?
The current availability of an item is always shown on the product page. That information is updated several times a day in accordance with current stock levels. In the unlikely event that an item sells out between the time you select it and reaching the payment stage, you will be notified of that fact.
|Availability indicator on the product page||Latest delivery date|
|"In stock" (green dot)||Three to four working days after the start date, as defined below|
|"In stock" (yellow dot)||Three weeks after the start date, as defined below|
|“Out of stock" (red dot)||No items available|
The stated delivery times begin
a) on the day of receipt of the invoice total, including VAT and shipping costs if a delivery against prepayment is agreed or
b) on the day after contract conclusion where payment by credit card or on account is agreed or
c) after payment confirmation by PayPal if you have chosen the instant payment provider option.
How will my order be delivered?
The delivery method for your order depends on the size and weight of the ordered items. We generally deliver via DPD parcel service.
Can I order express delivery?
We don’t currently offer express deliveries.
What happens if I am not at home when my order is delivered?
You will be notified of the delivery attempt by the parcel service if you are not at home at the time of delivery.
You can arrange a new delivery at https://www.dpd.com/de_privatecustomers#!parcel_navigator – free of charge, around the clock, seven days a week. All you need is your delivery notification number and your post code. A delivery request submitted before midnight will usually mean a next-day (working day) delivery.
Arranging a redelivery at a glance:
- Set new delivery date: The recipient selects a date for DPD to redeliver.
- Delivery to a different address: The recipient enters a new address in Germany, e.g. that of a neighbour or the recipient’s workplace for the new DPD delivery.
- Delivery with permission to deposit: The recipient names a safe location where DPD can leave the parcel, e.g. on a workbench in the garage.
- Deliver to a DPD Pickup Shop: The recipient selects a DPD Pickup Shop nearby. Parcels can be collected from there within 7 days.
Do you offer an installation/connection service?
Unfortunately we are unable to offer or mediate this service. Please consult a qualified electrician, as installations and maintenance works must be carried out in accordance with local safety regulations.