Quality and safety are a top priority for all Paulmann products.
We focus specifically on the needs of our customers in their home environment as early as the concept phase for any new product. Our goal in every new design is excellent function, the best possible product safety and a long lifespan.
We want you to be safe
Each product is accompanied by Paulmann product experts from the initial idea to development, manufacture and final delivery. Our own in-house auditors, as well as certified external test laboratories check the products and components on a regular basis. That is why we can be confident to grant a 5-year warranty on Paulmann luminaires and transformers.
Test marks like VDE, ENEC, TÜV or Intertek let our customers know that they can trust in the safety of our products. Paulmann’s quality management system has received top marks from recognised external auditing bodies.
It goes without saying that Paulmann complies with all requirements of the European directive on the avoidance of harmful materials in products.
A look into our quality assurance laboratory:
We use an integrating sphere to measure the luminous flux and colour temperature of our lamps.
We determine the luminous intensity of lamps and luminaires depending on the angle in a gionometer. This value is then used to calculate the luminous flux of lamps and reflector lamps, as well as their beam angle.
Paulmann Licht GmbH Warranty Conditions
The guarantor* Paulmann Licht GmbH, Quezinger Feld 2, 31832 Springe/Germany, info@paulmann.de, guarantees, in addition to the legal warranty rights, Paulmann Licht GmbH also offers a guarantee for the correct function of products from the Paulmann brand for a period of 5 years after purchase, subject to proper use and an average on-time of max. 4,500 h/year after professional installation.
The following are excluded from the guarantee: Batteries and replaceable lamps; software and online-based services; overvoltage damage (e.g. lightning strike); damage to products due to force majeure; damage that does not impair the function of the product, e.g. scratches, tears, dents, bumps, paint damages, damages to the decorative equipment, etc.
Natural reductions in luminosity and changes to light colour during operation are also excluded. Both effects are a result of the technology and represent the state of the art. Failures of electronic operating devices and LED modules that fall within the nominal failure rate of 0.2%/1,000 operating hours are excluded from the guarantee.
Processing: In the event of a guarantee claim, please send the defective product along with sufficient postage to the address located on the top left of page 1 under “Guarantor”, or to our contact partner in your country, which can be found at www.paulmann.com. Make sure to include the completed warranty form, the invoice/sales receipt, and a description of the fault. This contact partner is also available to help you with any further questions. If the guarantee claim is confirmed, we will rectify the product failure at our own choice either by repair at no extra charge, by replacement (potentially with a successor model) or by reimbursing the purchase price. In the event of a repair/replacement, different technical specifications may result. The costs for dismantling and installation and costs that exceed the purchase price of the product are not included in the guarantee. Your statutory rights will naturally remain unaffected should a product be defective.
In the context of the guarantee, the following applies for entrepreneurs: The laws of the Federal Republic of Germany apply to the exclusion of the UN Convention on the International Sale of Goods (CISG) as well as regulations that refer to the laws of other countries. The exclusive place of jurisdiction for disputes is 31832-Springe, Germany. Valid from 01/09/2020.
