Delivery & Shipping
At the Paulmann online shop, you order directly from the manufacturer. That has its advantages:
- Faster shipping
We have our own state-of-the-art logistics centre at our company headquarters in Springe/Völksen near Hanover. Provided your order reaches us by 1 pm and the items are in stock, we will dispatch your goods the same day (prepayment orders: dispatch right after payment receipt).
- One-to-one service and customer advice
ontacting us by phone or mail means you will be in touch with a customer service representative right here at our head office. Our representatives are familiar with all Paulmann products and are happy to offer their knowledgeable assistance.
- Uncomplicated returns
You have the right to return any product within 14 days. Within this period, you can return the purchased items free of charge for a full refund or exchange.
- CO2-neutral transport with DPD
Sustainability and environmental protection are important to us at Paulmann. That's why we are making a contribution to climate protection by sending our parcels climate-neutrally with our shipping partner DPD, with no additional cost to you. Find out more about this topic here.