You want to return an item ordered from the PAULMANN online shop?

You have the right to return any product within 14 days. Within this period, you can return the item to us for a refund or exchange.

If you want to return an item or a complete order:

  1. Inform us about your cancellation wish
  2. Please contact our service team in the UK via phone 01905 729610 (Mo.-Fr. 9 am to 5 pm) or by e-mail
  3. In consultation with you our service team will organize the return shipment
  4. Package the items carefully as described below
  5. Remove old addresses or barcodes on the package


Packaging your return shipment

Please proceed as described below to allow the Paulmann online shop to process your refund quickly and without any issues.

  • Please package the undamaged item in its original packaging.
  • Make sure that all components (incl. accessories) are included in the returns shipment.
  • Enter a reason for your return on the returns slip.
  • Attach the returns label to the package. This will save you paying for the return shipment.
  • Drop off the package at a DPD Dropoff Shop of your choice. Find a DPD Dropoff Shop near you: