You want to return an item ordered from the PAULMANN online shop?

You have the right to return any product within 14 days. Within this period, you can return the item to us for a refund or exchange.


What happens to redeemed voucher codes in case of partial returns?

If you return only a part of your order the voucher remains redeemed for the remaining products. Because the voucher is proratet on all items of the order you get your money back for the returned products less the voucher share.


If you want to return an item or a complete order:

  1. Inform us about your cancellation wish
  2. Please contact our service team in the UK via phone 01905 729610 (Mo.-Fr. 9 am to 5 pm) or by e-mail
  3. In consultation with you our service team will organize the return shipment
  4. Package the items carefully as described below
  5. Remove old addresses or barcodes on the package