You want to return an item ordered from the PAULMANN online shop?

You have the right to return any product within 14 days. Within this period, you can return the item to us for a refund or exchange.


What happens to redeemed voucher codes in case of partial returns?

If you return only a part of your order the voucher remains redeemed for the remaining products. Because the voucher is proratet on all items of the order you get your money back for the returned products less the voucher share.


If you want to return an item or a complete order:

  1. Inform us about your cancellation wish
  2. Please contact our service team in the UK via phone 01905 729610 (Mo.-Fr. 9 am to 5 pm) or by e-mail
  3. In consultation with you our service team will organize the return shipment
  4. Package the items carefully as described below
  5. Remove old addresses or barcodes on the package


Return of products with non-replaceable rechargeable battery/non-replaceable battery

Please return undamaged products that have non-replaceable lithium-ion batteries to us in the original box. When returning larger quantities (3 or more boxes each containing 2 lithium-ion batteries), hazardous goods labels are required.

If the product is damaged, please contact us first and only return the damaged product following consultation.