Returns

You want to return an item ordered from the PAULMANN online shop?

You have the right to return any product within 14 days. Within this period, you can return the item to us for a refund or exchange.

If you want to return an item or a complete order:

  1. Inform us about your cancellation wish
  2. Please contact our service team in the UK via phone 01905 729610 (Mo.-Fr. 9 am to 5 pm) or by e-mail infoUK@paulmann.com
  3. In consultation with you our service team will organize the return shipment
  4. Package the items carefully as described below
  5. Remove old addresses or barcodes on the package

 

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