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FAQ Black Friday

Here you will find answers for your most frequently asked questions.

Leading up to Black Friday

Unfortunately, you cannot combine the discount with other vouchers.
You will have the opportunity to participate in the pre-sale on November 25, one day before Black Friday. That will give you an amazing 30% discount a whole day before Black Friday!
Once you have successfully subscribed to the free newsletter in the Paulmann online shop, you will receive an email confirming your subscription. Once you have clicked on the confirmation link, you will receive a second email with the pre-sale voucher.
You can redeem your pre-sale voucher in the shopping cart. Go to the checkout and select “Edit shopping cart”. You can enter the voucher code at the bottom left of the screen on the shopping cart page.
The pre-sale voucher is valid on Thursday 25 November 2021 only.
The voucher/discount can be redeemed as many times as you like.
Yes, the pre-sale voucher is valid for all items in the Paulmann range.
Please contact our customer service. Don't trigger the order as yet. Don't trigger the order as yet.

Procedure on Black Friday

The discount will be automatically deducted from the shopping cart. No further input is required.
The discount applies only for Black Friday, November 26, 2021.
Yes, the discount applies to all items in the Paulmann range.
You will find information on the availability of our products on the product page to the right of the product images. Items with a yellow delivery status are deliverable within three weeks at the latest. You will receive a discount on these items. Items with a red delivery status cannot be ordered. The discount is therefore not redeemable for these items.
No, there is no minimum order value.
If the discount is actually no longer in your shopping cart, you can simply add it back using the following button: Add voucher to shopping cart 

Please note that the voucher cannot be used twice and cannot be combined with other promotions.

Delivery & Shipping

The shipping costs are calculated on the basis of the order value after the voucher/discount has been deducted. Shipping costs of €4.90 will be charged on orders up to and including a value of €49.99 after voucher/discount deductions. Shipping is free of charge on orders with a value of €50.00 and over after voucher/discount deductions.
Paulmann has prepared internally for the higher order volumes to be expected on Black Friday. Order deliveries will be carried out in cooperation with external parcel service providers. Delays due to the added workload for the parcel service providers may occur, over which Paulmann has no control.
In the second step of the order process you have the option to specify the shipping method for your order. You can choose between trans-o-flex. Please select trans-o-flex to receive status messages on your order from trans-o-flex. Shipment tracking is not possible with trans-o-flex.

Payment Options

You can choose from various payment methods for your purchases on Black Friday. Have a look at the payment methods we offer:&nbsp;<a target="_blank" href="/paulmann/shop/payment/">Information about payment options</a>
Paulmann works together with external payment service providers. Periods of high traffic can cause intermittent disruptions over which Paulmann has no influence. In these cases, please use the prepayment method or try again later.

Returns

As usual, you can return items from your Black Friday order free of charge. Take a look at our further information on returns:More information on returns
At Paulmann, you have a 14-day right of return after receipt of your order. Within this period, you can return the purchased items free of charge for a refund or exchange. This also applies to partial deliveries. Defective items can be returned any time within the warranty period.
Please use our return label for the return. Only with this label is the return free of charge. You can request your return label directly in the Paulmann online shop: Click here for the returns label
If an order is only partially cancelled, the pre-sale voucher/discount remains valid for the remaining items. Since the discount is applied proportionally to all items, you will receive the money back for the cancelled items minus the corresponding discount.

URail Cutting Service

You can specify the desired length of your rails when you add them to your shopping cart from the product page.
Yes, the regular delivery time is extended by 2 days.
No, custom-length rails are excluded from the returns policy.
Please contact our customer service.
No, only the length of the URail system can be customised in our in-house Paulmann workshop.

Contact

You can reach our customer service team via the contact form or by phone: 
DE: +49 (0)5041 998 388 | 
AT: +43 (0)2231 904 51 | 
CH: +41 (0)2231 904 51 | 
FR: +33 (0)61 508 70 30 | 
NL: +31 (0)203 69 04 95 | 
UK: +44 (0)1905 729 610
You can reach us on weekdays from Monday to Friday between 9 am and 5 pm (CET).
Our service hours will be extended on Black Friday, when we will be available from 9 am to 7.30 pm (CET).
We apologise for the delay and will try to respond to your request as soon as possible.
Please be patient, as we have a high number of calls and emails to process at the moment.

Technical Issues

Increased website traffic on Black Friday may cause longer loading times.
Please wait until an error message appears or the process is completed.