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Payment
Can the payment method be changed at a later date?
It is not possible to change the payment method at a later date.
Can a voucher be applied retrospectively?
It is not possible to apply a voucher retrospectively.
When will payment for the order be made?
If you choose to pay on account, you have 14 days to pay for your order.
If you pay for your order in advance, the purchase price is due immediately. You will receive the bank transfer details as soon as we receive your order.
If you use the credit card or PayPal payment method, the amount of your order will be debited directly from your credit card or PayPal account.
What does ‘payment in advance’ mean?
The purchase price is payable immediately. You will receive the bank details for the transfer as soon as your order has been received. The goods will only be dispatched once payment has been received.
What is Apple Pay?
You pay the invoice amount using the debit or credit card linked to Apple Pay, using a compatible device running the latest version of iOS, iPadOS, watchOS, macOS or visionOS. Authentication is carried out using Face ID, Touch ID, Optic ID or a code on your device (Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA).
What is the difference between a direct PayPal payment and a PayPal payment after logging in?
With the ‘Go directly to PayPal’ option, we provide the customer and delivery details to PayPal, and these cannot be changed by the customer. To amend any details in the order, the information must be entered manually via the shopping basket, either as a registered customer or as a guest.
What is purchase on account?
Purchases on account are processed via our payment service provider, Unzer, and require a separate review; this is why you will receive your order confirmation with a slight delay.
The goods you have ordered will be dispatched to you at the same time as the invoice. The purchase price is payable within 14 calendar days of the invoice date.
What is a credit card?
Once you have completed the ordering process, you will be redirected to the Mastercard/Visa website. By entering your details, you confirm your identity and can complete the payment to us. Your credit card account will be debited immediately. This allows us to edit your order straight away and dispatch it as quickly as possible.
What is PayPal?
You will pay the invoice amount via the online payment provider PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22–24 Boulevard Royal, 2449 Luxembourg. You must sign up with PayPal or sign up first.
During the ordering process, you will be redirected to the PayPal website, where you can log in using your credentials and confirm the payment instruction to us. In this case, the purchase price is due for payment immediately.
What payment methods are available?
For your purchase in the Paulmann Online Shop, we offer a wide range of payment methods:
DE: Prepayment, credit card, PayPal, Apple Pay, purchase on account
AT: Prepayment, credit card, PayPal, Apple Pay, purchase on account, EPS
CH: Prepayment, credit card, PayPal, Apple Pay, TWINT
How do I redeem a voucher in the Paulmann online shop?
The voucher code can be entered either in the sidebar or during checkout. Once you have entered the discount code, click the tick to activate it.
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When shopping at the Austrian shop, how can I receive a Netto invoice as a business?
Our Austrian online shop is an independent business that is primarily aimed at end customers. Although our company is based in Germany, in the mail-order business we are required to pay VAT in Austria in accordance with the destination principle if the turnover threshold is exceeded; this is why Austrian VAT (20 per cent) is shown on the invoices. We pay VAT via the OSS procedure. For technical and tax reasons, it is not possible to amend the invoice retrospectively.
How can vouchers be redeemed?
The voucher code can only be entered in the shopping basket.
What are Paulmann’s bank details?
Please do not make any payments without first receiving an invoice. Please use the bank transfer details provided in the invoice sent to you by email.
If none of the following documents have been received: an order confirmation or invoice, it may have been marked as spam or junk mail. Otherwise, our customer service team will be happy to resend the document.
How is the invoice sent?
You will receive the invoice by email as soon as the order has been dispatched.
How is VAT refunded if a company based in another country places an order directly with Paulmann online?
In our online shop, we sell exclusively to end consumers with VAT registered in accordance with the country of delivery. We therefore do not offer a VAT refund for exports to third countries.
Where can I find the invoice?
Once the goods have been dispatched, the invoice will be generated and sent to the email address on file. If you haven’t received it, you may find it in your spam folder. Please contact our customer service team if you would like us to resend it.
If you have created an account with us, you can also find it in the ‘My Account’ area.