Paulmann offers a total of 5 years’ guarantee. Light bulbs, which are considered consumables, are excluded from this guarantee. The statutory warranty period of 12 months applies.
During the 24-month warranty period following purchase, any reclamations must be made through the retailer. For the following 36 months, please contact Paulmann Customer Services with your proof of purchase.
What is the guarantee like when buying from an online retailer?
Paulmann offers a total of 5 years’ guarantee. Light bulbs, which are considered consumables, are excluded from this guarantee. The statutory warranty period of 12 months applies.
During the 24-month warranty period following purchase, any reclamations must be made via the retailer. For the following 36 months, please contact Paulmann Customer Services with your proof of purchase.
What is the guarantee like in the Paulmann online shop?
We offer a 5-year guarantee on all Paulmann products. Light bulbs, which are considered consumables, are excluded from this guarantee. The statutory 12-month guarantee applies.
For how long are replacement parts for Paulmann products available?
At present, there is none of the obligation to ensure the availability of spare parts for lamps and lights. Under the terms of the guarantee, we cannot, as a matter of principle, supply parts several years after production has ceased. In such cases, the only options are replacement with an alternative product or compensation.
How can I obtain replacement parts for damaged items?
We do not stock all the required replacement parts for every item; this needs to be checked internally. During the guarantee period, replacement parts can be replaced free of charge; outside the guarantee period, any available replacement parts can be purchased.
How do I make a complaint about Paulmann products if I ordered them from Amazon?
Please contact Amazon directly regarding your reclamation.
Online retailers offer a two-year warranty on our products. During these two years, Amazon will handle your reclamation to your satisfaction.
Please go to the Amazon homepage. At the bottom right of the page, click on the ‘Customer Service’ menu item and then on the ‘Contact Us’ button.
Enter your order number and describe the problem. You can also request a callback here.
What is the guarantee period for light bulbs?
As consumables, light bulbs are covered by a 12-month warranty.
How long is Paulmann’s guarantee generally?
Paulmann offers a 5-year guarantee in total. Light bulbs, which are considered consumables, are excluded from this guarantee. The statutory 12-month guarantee applies.
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