A billing address can only be amended in the shopping basket before the order is submitted. Once the order has been submitted, it is no longer possible to make any changes.
How can I delete my customer account?
To do this, we need a detailed email containing the customer’s details and a request for their data to be deleted.
How can I change my password?
Once you have completed the login, you can select ‘Change password’ under the ‘Personal profile’ section at the bottom of the page. Here, you must enter your new password twice; once you have entered your current password, the new password will be saved.
You can change your address details whilst logged in under ‘Account’.
It is important that you also inform our customer service team of any changes.
Your email address cannot be changed. To do so, please create a new customer account.
Why can't the email address in the customer account be changed?
The email address is the unique identifier for a customer record in the online shop. For this reason, it cannot be changed; a new account must be created using the new email address.
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