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Answers to the questions you ask us most frequently

Answers to the questions you ask us most frequently

YourLED

Why does the RGB strip only light up in one colour and cannot be controlled?
When connecting RGB strips to the RGB controller, it is important to ensure the correct polarity is maintained. If the LED strip does not respond to control commands and remains lit in a single colour, the polarity of the two connected components does not match. In this case, the plug connector must be disconnected, the terminal rotated by 180° and reconnected.
What is the difference between YourLED and YourLED ECO?
YourLED: coated, 39 LEDs/m, 265 lm/m, can be cut every 7.5 cm [Image] 64168f19-4bfc-4c5d-957f-846e18ff70f5.2a560549-de99-4eb2-8e06-18730ed9803f YourLED ECO: uncoated, 30 LEDs/m, 160 lm/m, can be cut to length every 10 cm [Image] 432e808f-d8b9-4dfd-918d-4f6c7a675293.4897479f-87f7-4ae5-ac57-05662a4d10e7
What lengths are possible with the various transformers available from YourLED?
Please note the length specifications for the various strips in the table below:[Image] 422fb225-87f2-4a5d-8530-75897e462941.c1f839b4-bf8c-452f-aead-122e670a4d8d
How can I cut and combine different YourLED strips?
We offer a range of accessories in the YourLED range for rejoining cut strips and combining more components. More information can be found on the website (https://de.paulmann.com/interior lights/led-strips/YourLED/yourled-zubehoer/).
How can YourLED be powered directly from a 12VDC source?
Our YourLED strips must always be operated using the power supply unit designed for them. If a different power source, such as a car battery, is used, this constitutes a change to the product, and any warranty and guarantee claims will thereby lapse.
How many metres of YourLED strips can be connected to a transformer?
The number of metres of YourLED strips that can be used with each power supply is shown in our overview and is indicated on the packaging of the power supplies and starter kits

faq.genesys.categories

Answers to the questions you ask us most frequently

Answers to the questions you ask us most frequently