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Company Customer Service
Can I also buy light bulbs from other manufacturers at Paulmann?
Please bear in mind that, as the manufacturer, we only sell Paulmann products.
For other items, please use an independent online retailer.
Is there a surface-mounted installation and connection service?
Unfortunately, we are unable to offer this service or act as an intermediary for it.
Can Paulmann’s customer service also be contacted via WhatsApp?
You can find all the information you need to contact us via WhatsApp at the following link: https://de.paulmann.com/service/whatsapp/
Alternatively, scan the following code with your smartphone:[Image] 
Please note: Our number has changed; from now on, please use +49 5041 / 998-339 to contact us!
Please note: Our number has changed; from now on, please use +49 5041 / 998-339 to contact us! Is it possible to obtain a product catalogue from Paulmann?
Paulmann no longer offers a printed catalogue. Product information can be viewed on our website or in the digital catalogue (https://content.paulmann.com/media/0f/74/59/1633597356/Paulmann_Katalog2021_2022_01_de_fr_nl_Web.pdf) in PDF format.
Are Paulmann lamps and lights manufactured in Germany?
The vast majority of our products are manufactured in Asia in accordance with European directives and quality standards. The products and components are regularly inspected by our own and external, qualified testing laboratories.
What is the email address for customer services?
You can contact our customer service team at info@paulmann.de.
When does Paulmann hold a factory outlet sale?
Paulmann does not currently operate a factory outlet in Springe/Völksen. There is none. Please visit our online shop at https://de.paulmann.com.
To stay informed about future changes or opportunities, sign up for our newsletter here:
https://de.paulmann.com/paulmann/shop/newsletter/registrierung/ (https://de.paulmann.com/paulmann/shop/newsletter/registrierung)
What is the history of the Paulmann company?
Paulmann has been creating lighting out of passion since 1978.
For every Paulmann employee, this means: we create good lighting for our customers, in every room. Paulmann’s light bulbs and lights live up to this standard.
Paulmann lighting is a family-run business headquartered in Springe, Lower Saxony, with a presence and activities in around 40 countries.
We humans depend on sight and, therefore, on light. Light not only sets the scene in our rooms and provides orientation, but also has a powerful influence on mood and well-being. That is why we see our products as more than just aesthetic interior design items. Light is our mission! We enhance our customers’ quality of life. That is why we develop our products.
A team of 400 people across Europe, 300 of whom are based at the Springe/Völksen location, is dedicated to bringing individual lighting ideas to life. This makes Paulmann a dynamic family-run business with a corporate culture based on partnership.
What services and products does Paulmann offer?
We offer lights and light bulbs, along with a wide range of practical and smart accessories for both indoor and outdoor use in the home. With a total of over 3,000 products and lighting systems, we help our customers realise their individual lighting ideas through inspiration, advice and clear installation instructions.
Who are Paulmann’s customers/target audience?
Our customers include DIY stores, furniture shops, specialist retailers, online retailers, electricians, architects and private households.
How do I get to the Paulmann office in Völksen?
We are very accessible by car and have a large car park with electric charging points, as well as a cycle shelter with separate charging facilities for e-bikes. The S-Bahn station (S5) is 200 metres away, and we contribute towards the cost of the Deutschland Ticket.
How many staff does Paulmann employ?
We currently employ around 400 staff worldwide and around 300 staff in Völksen near Springe.
Where can I get the latest Paulmann catalogue?
We provide a printed catalogue exclusively for our dealers who have signed up. If you have not received a copy, you can request one from the relevant member of staff at our offices.
Alternatively, the digital version is available for download on the dealer portal.
Where can Paulmann products generally be bought?
Our products can be purchased from high-street retailers (DIY stores, furniture shops, specialist shops), electrical wholesalers, many online retailers, or directly from us via our online shop.
How can I contact Paulmann’s customer service?
You can contact our customer service team via live chat, by email at info@paulmann.com or by telephone via our service hotline: 05041 998-0 (Monday to Thursday from 08:00 to 17:00 and friday from 08:00 to 14:00).