Do I get the same guarantee on ‘Factory second’ goods as I do on new goods?
Yes. Every product in our Factory second range comes with a 5-year guarantee.
Can I combine Factory second goods with vouchers or discounts?
You already receive a substantial discount on our factory second goods, so this range is excluded from any other vouchers.
Can I return or exchange factory second goods?
Yes. The same rules apply as for our new goods, so you can return or exchange your Factory second goods free of charge without any worries.
What does ‘Factory second’ actually mean at Paulmann?
At Paulmann, ‘Factory second’ refers to products that are technically fault-free and have been carefully inspected, but which have only minor cosmetic flaws in their packaging. For you, this means you save money without having to compromise on quality. Take advantage of our discounted products and enjoy the benefits of buying from the brand manufacturer – a 5-year guarantee, free returns and reliable customer support.
How does Factory second stock differ from new stock?
Unlike new goods, Factory second items may have minor cosmetic flaws on the original packaging – the product itself has been technically tested and is in perfect working order. Nevertheless, you benefit from a significant price reduction, a 5-year guarantee, free returns and reliable customer support.
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