Is it possible to arrange a delivery to a building site?
If this is a specific address for the carrier, you can enter it as the delivery address.
Forgotten your password?
You can enter the email address you use via the password recovery option. We will send a link to that address, where you will need to enter your new password twice.
Under what conditions is it possible to log in on the Business page?
In general, any business customer can complete the registration form (https://business.paulmann.com/account/login) on our Business page. Following an internal review, a confirmation message setting out the pricing will be sent.
What should I do if the login fails?
Please check that you are on the correct website (https://business.paulmann.com/). If not, please feel free to contact our customer service team.
What should you do if the wrong item has been delivered?
To do this, you will need to contact our service team.
What if only the net prices are displayed?
The correct terms and conditions are only displayed once you have logged in. Please check whether you have already received your registration confirmation. This is not sent immediately after registration. If you have not received it, please contact our customer service team.
What guarantee applies to business customers?
The same guarantee applies here as for our end customers. This means that light bulbs are covered by the statutory 12-month guarantee, whilst lights and transformers are covered by a 5-year guarantee.
What are the returns policy terms?
Paulmann products may be returned to us within the first 14 days of receipt without giving a reason.
Please return the goods to us in their original packaging, with all accessories and all packaging components.
How can I change my password?
Once you have completed the login, you can select ‘Change password’ under the ‘Personal profile’ section at the bottom of the page. Here, you must enter the new password twice and, after entering your current password, it will be saved.
How are items ordered from the Paulmann Business Shop delivered?
We usually dispatch orders from the Business Shop by parcel post via the courier service Trans-O-Flex (https://www.trans-o-flex.com/).
